Refund policy
Refund Policy
Last updated: 19 June 2026
Our Commitment
At Everyday Hero Caps, every cap is handmade with love and care. We take great pride in the quality of our products and want you to be completely happy with your purchase.
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, simply sign in to your account, go to your order, and submit a return or cancellation request directly. You will receive an email confirmation of your request.
Please note that custom embroidered items are exempt from the right of withdrawal, as they are made to your personal specifications.
Non-Custom Orders — 14-Day Return Window
For standard (non-personalized) caps, you have 14 days from the date of delivery to request a return, in accordance with EU consumer protection law.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be in the original packaging
- You must contact us first at everydayherosstore@gmail.com before sending anything back
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- A photo of the item and packaging
We will make it right immediately — either with a replacement or a full refund. 💙
Refund Process
Once your return is approved, refunds are processed within 5–7 business days back to your original payment method.
Contact Us
For any questions about returns or refunds: 📧 everydayherosstore@gmail.com 📞 +30 6938714881