Privacy policy

Privacy Policy

Last updated: April 2026

Who We Are

Everyday Hero Caps is an online store operated by Theodora Deligiorgi, based in Thessaloniki, Greece. We design and sell handmade scrub caps for healthcare professionals worldwide.

📧 everydayherosstore@gmail.com 📍 A. Papandreou Street, Thessaloniki 57010, Greece 📞 +30 6938714881

What Information We Collect

When you place an order or contact us, we may collect:

  • Your name, email address, phone number, and shipping address
  • Payment information (processed securely — we never store your card details)
  • Order history and communication history
  • Website usage data (via cookies and analytics tools)

Why We Collect It

We use your information to:

  • Process and fulfill your orders
  • Send you order confirmations and shipping updates
  • Respond to your questions and support requests
  • Improve our website and customer experience
  • Send marketing emails (only if you've opted in — you can unsubscribe anytime)

Legal Basis for Processing (GDPR)

As an EU-based business, we process your data under the following legal bases:

  • Contract performance — to fulfill your order
  • Legal obligation — to comply with tax and accounting laws
  • Legitimate interest — to improve our services
  • Consent — for marketing communications

Who We Share Your Data With

We only share your data with trusted third parties necessary to run our business:

  • Shopify — our e-commerce platform (shopify.com/legal/privacy)
  • FedEx / Shipping carriers — to deliver your order
  • Payment processors — to handle transactions securely
  • Google Analytics — for website analytics (anonymized)

We never sell your personal data to third parties.

International Transfers

Your data may be transferred to and processed in countries outside the EU (e.g. the United States) by our service providers. These transfers are protected by appropriate safeguards such as Standard Contractual Clauses.

How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfill your order and comply with legal obligations (typically 5 years for tax/accounting records in Greece).

Your Rights (GDPR)

As an EU resident, you have the right to:

  • ✅ Access your personal data
  • ✅ Correct inaccurate data
  • ✅ Request deletion of your data ("right to be forgotten")
  • ✅ Object to or restrict processing
  • ✅ Data portability
  • ✅ Withdraw consent at any time

To exercise any of these rights, contact us at everydayherosstore@gmail.com. We'll respond within 30 days.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.

Cookies

Our website uses cookies to improve your browsing experience and analyze traffic. You can control cookie settings through your browser at any time.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For any privacy-related questions: 📧 everydayherosstore@gmail.com