Frequently Asked Questions
Frequently Asked Questions
You've got questions and we've got answers.
Below are the most commonly asked questions from our amazing Everyday Heroes customers.
🚚 Shipping & Delivery
We ship worldwide using First Priority International Shipping, making sure your order arrives quickly and securely.
As soon as your order is on its way, you'll receive an email with your tracking number so you can stay updated at all times.
Estimated delivery times after dispatch:
- 🇺🇸 United States: 2–3 business days (FedEx Express)
- 🇪🇺 Europe: 3–7 business days
- 🌍 Rest of the world: 5–15 business days depending on your location
For our customers in the United States, we ship exclusively with FedEx Express due to recent customs changes (from August 2025). All duties and taxes are included — no surprises at delivery! 🎉
Have a specific question about your shipment? Contact us here.
💰 Prices
All prices are final and include taxes. Please note that buyers are responsible for any customs and import taxes that may apply for countries outside the EU. We are not responsible for delays due to customs.
⏱ Processing Time
We are a small family business — just me (Theodora) and my husband — and we put our heart into every single order. Standard orders are processed within 1 business day. Custom orders with satin lining or buttons may take up to 2 business days. We never exceed 3 business days.
📏 Sizing
Our scrub caps are one size fits all! Caps with elastic feature an adjustable plastic Cord Lock Toggle at the back, so you can get the perfect fit every time. 🙌
🏥 Bulk Orders & Clinic Discounts
We offer bulk discounts for clinics, hospitals, and teams. Contact us at everydayheroesstore@gmail.com and we'll take great care of you!
🧺 How to Wash & Care for Your Scrub Cap
100% Cotton caps: Machine wash in cold water and hang dry. Most customers simply toss them in the regular laundry with great results. Iron as needed.
Satin-lined caps: Machine wash in cold water and tumble dry on low.
📍 Where Are Everyday Hero Caps Made?
All our scrub caps are lovingly handmade in our home-based studio in Thessaloniki, Greece 🇬🇷. Every cap is crafted with care by our small family team.
💬 Have More Questions?
We're here to help!
📧 everydayheroesstore@gmail.com
📱 Messenger: @everydayheroesstore
Or contact us here 💙